Who we are
Five Stars Events SARL, Palais de la Scala, 1 Avenue Henry Dunant, 98000 Monaco, is the data controller for personal data processed through this website and related services.
Data we collect
Depending on your interaction with us, we may collect:
- Account data (name, email, login records).
- Booking and ticketing data (event selections, booking references, attendee details).
- Payment metadata (transaction status, amount, provider reference, excluding full card details).
- Essential cookie data required for authentication and session security.
- Contact and application submissions (messages and related contact details).
How we use your data
- To create and manage your account and provide secure sign-in.
- To process bookings, issue digital tickets, and support event operations.
- To process payments and maintain accounting records.
- To respond to inquiries, applications, and service requests.
- To maintain platform security, prevent fraud, and ensure legal compliance.
Legal basis
- Performance of a contract (account creation, booking, ticket delivery).
- Legal obligations (accounting, tax, and regulatory compliance).
- Legitimate interests (service security, fraud prevention, platform integrity).
- Consent, where required (for specific communications or optional processing).
Third parties
We use trusted processors to deliver services:
- Supabase for hosting, authentication, and database infrastructure.
- Payment processors for transaction handling.
- Resend for transactional email delivery.
These providers process data only under contractual safeguards and only for the purposes described in this policy.
Data retention
- Account records: up to 3 years after inactivity.
- Booking and invoice records: up to 10 years for accounting and legal obligations.
- Inquiry and application records: retained only as long as needed to process and follow up.
Your rights
Subject to applicable law, you may request:
- Access to your personal data.
- Rectification of inaccurate or incomplete data.
- Deletion of your data where legally permissible.
- Portability of data you provided to us.
- Objection to certain processing activities.
Cookies
We currently use essential cookies only, primarily to maintain authentication sessions and core site functionality.
Contact
For privacy requests or questions, contact us at privacy@5starsevents.com.
Updates
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be published on this page with the updated date.